In Australia, Physiotherapists are first contact practitioners and no referral is necessary to see a Physiotherapist as a private patient. However, if you have been injured at work and have a Workcover claim, have a Third Party injury from a motor vehicle accident or are seeking treatment through Medicare, you will need to see your GP prior to seeing your Physiotherapist for a referral.

Some patients are entitled to a Medicare rebate for treatment and management of chronic diseases/conditions. Please consult your doctor regarding your eligibility, if you think this may apply to you.
For those patients entitled to a Medicare rebate, you are required to pay for the consult (this can be paid by cash, Visa or MasterCard), we can then claim your Medicare rebate on the spot at our clinic. Medicare covers a portion of your consultation fee which can be refunded into a cheque or savings account only.

Yes. In each of these cases, you will need a Doctors referral prior to your first consult with a Physiotherapist.
For WorkCover and CTP claims, you will need to have the following information on your initial visit:

• Doctor referral
• Claim number
• Insurance company details
• Claims officer details

If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation and you can seek compensation from your insurance company.

We accept cash, credit card and EFTPOS. We do not accept American Express or Diners Club Card.

We have HICAPS, so if you have private health insurance, bring your private health insurance card to your appointment so we can process your private health insurance claim on site and you will only have to pay the gap. The gap varies between health funds and the level of cover you have with that particular fund. Ring your health fund if you would like to know how much they will cover.

If you have any X-rays, MRIs, operation reports etc., relevant to your current condition/injury, this would be fantastic to bring along. The more information you can give to your Physiotherapist or Exercise Physiologist, the more accurate and thorough they can be in providing you the best possible assessment, diagnosis and treatment.

There is ample parking on site. The easiest access point to our practice is via the entrance to the complex on Gladstone Road- drive straight in the long driveway and into the center of the complex, we are next to Pool Worx. There is plenty of parking in the center of the complex and there is also covered parking underneath the complex. 

Depending on the type of injury that you have, you will need to allow the physiotherapist to thoroughly assess that particular area of your body. If it is your lower limb, wearing or bringing loose fitting shorts that would allow for your whole leg to accessible would be appropriate. For upper body, a thing strapped singlet would be most appropriate, and if needed we can drape for modesty with towels.

There is a $45 cancellation fee if you cancel your appointment with less than 24 hours notice (this is up to the discretion of our receptionists). Please be considerate and allow at least 24 hours notice, if you need to cancel or reschedule an appointment, where possible.

It is best to allow yourself approximately one hour for your physiotherapy consultation (both initial and follow-up). For an initial exercise physiology appointment, please allow between one to one and a half hours. However, this timeframe will vary depending on your individual circumstances and the injury you have.
If you need to leave and be out of the practice earlier, please let your treating Physiotherapist/Exercise Physiologist know as soon as you arrive so they can make sure you are leaving on time.

The practice is not open Saturday or Sunday. Active Body has many affiliations with sporting associations/clubs and our Physiotherapists work on weekends at/with these sporting associations/teams.