Physiotherapy

Click the question below to learn more. If you have a question that doesn't appear in the FAQ's, feel free to call us our submit the question through the Contact Us page.

Q: Do I need a referral from my doctor?

In Australia, Physiotherapists are first contact practitioners and no referral is necessary to see a Physiotherapist as a private patient. However, if you have been injured at work and have a Workcover claim, have a Third Party injury from a motor vehicle accident or are seeking treatment through Medicare, you will need to see your GP prior to seeing your Physiotherapist for a referral.

Q: Can I claim on Medicare?

Some patients are entitled to a Medicare rebate for treatment and management of chronic diseases/conditions. Please consult your doctor regarding your eligibility, if you think this may apply to you.
For those patients entitled to a Medicare rebate, you are required to pay for the consult (this can be paid by cash, Visa or MasterCard), we can then claim your Medicare rebate on the spot at our clinic. Medicare covers $52.95 which can be refunded into a cheque or savings account only.

Q: Do you accept workers compensation/third party (CTP)/ vets affairs patients?

Yes. In each of these cases, you will need a Doctors referral prior to your first consult with a Physiotherapist.
For WorkCover and CTP claims, you will need to have the following information on your initial visit:

Doctor referral
Claim number
Insurance company details
Claims officer details

If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation and you can seek compensation from your insurance company.

Q: What methods of payment are available/ Should I bring my private health card?

We accept cash, credit card and EFTPOS. We do not accept American Express or Diners Club Card.

We have HICAPS, so if you have private health insurance, bring your private health insurance card to your appointment so we can process your private health insurance claim on site and you will only have to pay the gap. The gap varies between health funds and the level of cover you have with that particular fund. Ring your health fund if you would like to know how much they will cover.

Q: Should I bring anything with me?

If you have any X-rays, MRIs, operation reports etc., relevant to your current condition/injury, this would be fantastic to bring along. The more information you can give to your Physiotherapist or Exercise Physiologist, the more accurate and thorough they can be in providing you the best possible assessment, diagnosis and treatment.

Q: Where do I park?

There is parking both underneath and at the rear of the building. You are able to park in any of these on-site parking spaces. There is a ramp at the rear of the building to bring you into the practice.

Q: What should I wear?

Depending on the type of injury that you have, you will need to allow the physiotherapist to thoroughly assess that particular area of your body. If it is your lower limb, wearing or bringing shorts would be appropriate. For upper body, a singlet would be most appropriate, and if needed we can drape for modesty with towels.

Q: Is there a cancellation fee?

There is a $40 cancellation fee if you cancel your appointment with less than 24 hours notice (this is up to the discretion of our receptionists). Please be considerate and allow at least 24 hours notice, if you need to cancel or reschedule an appointment, where possible.

Q: How long is the appointment?

It is best to allow yourself approximately one hour for your physiotherapy consultation (both initial and follow-up). For an initial exercise physiology appointment, please allow between one to one and a half hours. However, this timeframe will vary depending on your individual circumstances and the injury you have.
If you need to leave and be out of the practice earlier, please let your treating Physiotherapist/Exercise Physiologist know as soon as you arrive so they can make sure you are leaving on time.

Q: Are you open on a Saturday?

The practice is not open Saturday or Sunday. Active Body has many affiliations with sporting associations/clubs and our Physiotherapists work on weekends at/with these sporting associations/teams.